Outlook mail profile is a combination of settings and files to support the configured accounts. A single mail profile can contain multiple mail accounts and different account types such as POP3, IMAP, Exchange and Outlook Hotmail Connector accounts.

However, in some cases it might be recommended or required to create an additional mail profile or to recreate the current one.

Creating New Profile:

Mail Profiles can be managed via the Mail applet in Control Panel. The exact location depends on your version of Windows and your layout settings of Control Panel.

Control Panel – Category View

When you are using the Control Panel in the Category View, you can find the Mail applet in the following category:

• Windows 7: User Accounts and Family Safety
• Windows 8: User Accounts and Family Safety

creating a mail profile

Once you’ve located and opened the Mail applet, you can recreate your mail profile via the following steps:

1. Press the button Add…
   • Do NOT use Copy… not even when you want to recreate your mail profile or you’ll end up copying the corruption as well.
   • Do NOT delete your old profile, not even when it is corrupted, before you verified that the new one works. You might want to look up some account settings afterwards.
2. Enter a name for your new Mail Profile.
3. Select to add a new mail account.
4. Make sure you choose the correct account type. Ask your ISP or administrator if you do not know this.
   • In Outlook 2010/2013, you can simply type your desired display name, email address and password and Outlook will try to determine and configure your account automatically. If this fails you can still choose to configure it manually with the information provided by your Org Administrator.

Adding another profile

In Outlook 2010/2013

 File-> Account Settings-> Account Settings…

1. Popup box with Email Accounts will be right on your screen.
2. Click on Tab Email below you can find New-> Popup with Email Accounts will be opened configure your account automatically. If this fails you can still choose to configure it manually with the information provided by your Org Administrator.

Managing Profiles

After configuring Outlook it is recommended or secure to have Outlook to prompt you for which profile you want to start Outlook with (if you have multiple profiles configured) 

In case if you have two profiles

you must close and restart Outlook. It is not possible to switch between Mail Profiles when Outlook is running. If upon restarting Outlook you won’t get prompted to select a mail profile, it could be that you have Outlook Shutdown Issues.

Praveen

MCTS | Exchange Server